Returns & Exchanges
We want you to love your Disney Lorcana apparel as much as the game itself, so we offer a 30-day window for returns and exchanges on all unworn items with original tags. Please ensure your items are in their original condition to receive a full refund to your original payment method.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the apparel items you wish to return or exchange.
Prepare the Package
Carefully fold your garments and place them back into the original shipping mailer or a secure box, ensuring all Disney Lorcana hangtags remain attached.
Attach the Label
Print the prepaid shipping label provided via email and affix it securely to the outside of your package, covering any previous shipping information.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; once we verify the condition of your items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing